Policies & Stuff

Fortissimo Baking, LLC – Order & Bakery Policies

Order fresh sourdough, gluten-free cookies, and handmade scones from a local Altamonte Springs (32714) cottage bakery. Pickup available — baked fresh to order.

All of our goods including T-shirts, Artworks, and Baked Goods are made fresh and to order, crafted in small batches specifically for your purchase. Because each item is prepared just for you, we are generally unable to offer cancellations, refunds, or returns. However, if sufficient notice is given before supplies are purchased and/or the processes have started, then at our sole discretion, we may approve a cancellation or adjustment on a case-by-case basis.
Thank you for supporting our cottage-food bakery where every bake is personal and made with care.

Additional Important Information

• Payment Methods Accepted
For your convenience and peace of mind we happily accept Cash or PayPal. We use PayPal for your security—your credit card and banking details stay private, and we never see or handle any of your financial information. PayPal also gives you the flexibility to pay using a credit card, bank account, Venmo, Apple Pay or your PayPal balance, whichever is easiest.

• Paying With A Gift Certificate
If you have purchased or received one of our Gift Certificates as a gift you will have to contact us directly to redeem it as we do not currently have a way to process your purchase with a Gift Certificate through the web site.

• Order Confirmation & Scheduling
Your order is not considered accepted or scheduled until you receive a confirmation email from us. Once confirmed, we begin preparing your items fresh to order.

• Shipping
Because our baked goods are made fresh and crafted with care, we do not offer shipping. The time and handling involved in transport can compromise both freshness and quality, and we never want your order to be anything less than perfect. All items are available for local pickup. T-shirts and artwork can be shipped and the pricing for standard ground shipping is included.

• Pickup & Order Timing
Please pick up your order at the agreed-upon time. Our products are made fresh and do not contain commercial preservatives, so prompt pickup ensures the best possible quality. Sourdough Bread requires at least 2 days lead time because of the slow fermentation required. Unclaimed orders cannot be refunded or remade.

• Freshness & Storage
For best results, enjoy your items within the suggested timeframe for each product. Instructions for storing or freezing may be provided with your order, and most items freeze beautifully if you’re not going to enjoy them right away.

• Allergy Notice
Our products are made in a home kitchen operating under Florida’s Cottage Food Law. Items may contain or come into contact with common allergens such as wheat, eggs, dairy, tree nuts, peanuts, and soy. If you have a severe allergy, please reach out before ordering so we can advise.

• Weather & Heat Conditions
Florida heat can be intense. Items with chocolate, icing, glaze, or delicate decorations may melt or soften if exposed to warm temperatures. We recommend prompt pickup, climate-controlled transport, and proper storage once home.

• Custom & Large Orders
Custom designs, specialty flavors, or large-quantity orders may require additional lead time and are always final sale. Any adjustments or exceptions are offered solely at our discretion.

• T-Shirts Disclaimer:
Styles, colors, and T-shirt brands may vary based on availability and manufacturer supply. We always select high-quality garments, but exact items may differ slightly from product photos. Substitutions will always be of equal or greater quality.

TIPS FOR STORING FRESH BAKED BREADS
• If the bread will be eaten within 3 to 4 days, simply keep the loaf in the paper bag it came in and store at room temperature. Storing in the paper bag also helps to maintain a Crisper Crust.(bread stales more quickly in the refrigerator)
• For a Softer Crust store in a Plastic Bag. 
• If the bread will not be used within 3 to 4 days, you can wrap it in an air-tight freezer bag and freeze for up to 30 days.
• When thawing frozen bread, leave it in the closed bag until all the moisture has been absorbed.
• To restore the Crunchy Crust on lightly stale or defrosted bread, bake in a 425 degree oven for 5-8 minutes.
• Crust is a natural protective casing for your bread's interior, you can preserve the moist tender quality of your bread longer by only slicing what you need as you need it.